Refunds ,Returns & Cancellation Policy
REFUNDS, RETURNS & CANCELLATION POLICY
100% Replacement Guarantee!
Returns & Exchanges
- We do not provide exchange/return for customized/personalized orders.
- There is only one time return policy for all the products.
- Customers can return their order within 10 days after delivery.
- All returns must be in unused condition.
- The applicable shipping or COD charges shall not be refunded to you in any circumstances.
- To schedule a return, please whatsapp us on 8085824003. The reverse pick up facility is available on limited pin codes.
- If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through India post (Government) courier service also known as Speed Post. Once shipped, please inform us on whatsapp 8085824003.
- The product amount will be given in form of discount coupon after deduction shipping charges i.e. Rs. 50 for half kg (from our office to your house) & Rs. 70(from your house to our office). once picked up, please inform us.
- Once a coupon is issued, you can use the same to purchase a new product or size.
254 Alok Nagar Kanadia Road Indore (M.P) 452016
Cancellation of orders:
Once the order is placed it's not possible for us to cancel the order. If you don't need product then please do not take delivery, once tracking link show RTO(Return), Please inform us, we will issue discount coupon after deducting shipping charges i.e. Rs. 50 for half kg.(both sides we will charge Rs. 100)
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send us whatsapp on 8085824003 along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then EKTARFA will not be responsible for refunding the amounts paid to you. However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.